Terms of Service

By accessing or using Elizio, you agree to be bound by these Terms of Service. If you are using the platform on behalf of a healthcare practice or organization, you represent that you have the authority to bind that entity.

• You must be at least 18 years of age or the age of majority in your jurisdiction to use this platform
• Healthcare practitioners must hold valid, current professional credentials in their jurisdiction
• You agree to provide accurate, current, and complete information during registration
• These terms apply to all users, including patients, practitioners, clinic administrators, and visitors

To access the full features of our platform, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

• Use a strong, unique password and enable multi-factor authentication when available
• Notify us immediately if you suspect unauthorized access to your account
• Do not share your login credentials or allow others to access your account
• We reserve the right to suspend accounts that violate these terms or pose a security risk

Elizio provides a cloud-based healthcare collaboration platform that enables practitioners to manage patient records, collaborate with other providers, schedule appointments, and deliver integrative care.

• The platform is a tool for healthcare practitioners — it does not provide medical advice or diagnoses
• Features may vary by subscription tier and geographic region
• We strive for 99.9% uptime but cannot guarantee uninterrupted service
• We may update, modify, or discontinue features with reasonable notice to users

Our platform processes protected health information (PHI) and personal health information. All data handling complies with applicable healthcare privacy legislation in the jurisdictions where we operate.

• Practitioners are responsible for the accuracy and completeness of clinical records they create
• Patient consent is required before sharing health records across practitioners or clinics
• Health data is encrypted at rest and in transit, stored in region-appropriate data centers
• We act as a Business Associate under HIPAA and execute BAAs with all covered entities

Certain features of Elizio require a paid subscription. By subscribing, you agree to pay all applicable fees in accordance with the billing terms presented at the time of purchase.

• Subscriptions renew automatically unless cancelled before the renewal date
• Prices may change with 30 days advance notice; existing subscriptions are honored through the current billing period
• Refund requests are evaluated on a case-by-case basis within 30 days of purchase
• We use secure, PCI-compliant payment processors and never store your full payment details

The Elizio platform, including its software, design, logos, and documentation, is owned by Elizio and protected by intellectual property laws. Your clinical data and content remain your property.

• You retain ownership of all clinical records, notes, and content you create on the platform
• We grant you a limited, non-exclusive license to use the platform for its intended purpose
• You may not reverse-engineer, decompile, or create derivative works from our software
• Feedback and suggestions you provide may be used to improve the platform without compensation

You agree not to use our platform for any unlawful or unauthorized purpose. The following activities are strictly prohibited:

• Accessing health records without proper authorization or patient consent
• Uploading malicious software, attempting to breach security, or interfering with platform operations
• Using the platform to discriminate, harass, or harm any individual
• Scraping, data mining, or automated extraction of platform data without written permission

Either party may terminate their account at any time. Upon termination, we will provide a reasonable period for you to export your data in accordance with applicable regulations.

• You may close your account at any time through your account settings or by contacting support
• We may suspend or terminate accounts for material breaches of these terms
• Health records will be retained as required by applicable healthcare regulations after termination
• Data export is available in standard formats for 90 days following account closure

To the maximum extent permitted by law, Elizio shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the platform.

• The platform is provided as a tool; clinical decisions remain the sole responsibility of practitioners
• Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim
• We do not warrant that the platform will be error-free or uninterrupted at all times
• Force majeure events beyond our reasonable control do not constitute a breach of these terms

These terms are governed by the laws of the Province of Quebec, Canada, without regard to conflict of law provisions. Disputes will be resolved through the following process:

• Good-faith negotiation between the parties for at least 30 days
• If negotiation fails, mediation administered by a mutually agreed mediator
• If mediation fails, binding arbitration in the Province of Quebec
• Nothing in these terms prevents either party from seeking injunctive relief in court for urgent matters